How do customers interact with ICT in banks and other financial institutions?

Individual You were required in Activity 8.1 to search your college or university library for a reporting magazine or journal article on the use of information technology in the banking or activity 1 finance sectors of the business environment. The article you selected should be used as a unique case study and the basis for answering the following questions:

1 Explain why banks are leaders in the use and application of information and communications technology and suggest five possible advantages that banks gain by successfully implementing IT-based systems. 2 From your understanding, explain the use and categorization of information and communications technology for customers of banks. How do customers interact with ICT in banks and other financial institutions? 3 Discuss how reliant the banks should be on outsourced ICT functions in terms of developing expert systems that handle sensitive and private data on customers.

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