In “From the Buyer’s Seat 16.1” a former student describes the situation and the people involved in one purchase.
Create a flowchart based on the information provided, and determine who was involved when, from both sides. Could this process have been managed more efficiently?
If you were the Speed-Trap representative, what would you do now? How would your answer differ if you were the account manager for Teradata with sales responsibility for this customer?