As a business analyst skilled in the area of operational excellence, you are hired by a company to compile a detailed case study analysis of a quality control product failure that resulted in a significant public relations disaster for a company. For this assignment, choose a company that had a catastrophic product failure that resulted in a public relations nightmare for the company due to product failure seriousness, poor response, and insufficient communication. You will analyze what went wrong with the product, the success, and failures of the company’s response, and then you will suggest a detailed plan to ensure limit future breaches in quality, as well as suggest a plan to address any future quality issues in a positive way.
Your audience for this presentation will be the board of directors, which includes, for purposes of this assignment, those responsible for investigating, launching, and managing product recalls. Your presentation should include the following
*Needs to be double spaced and follow strict APA format.